Refund and Cancellation Policy

1. What This Policy Covers

This policy applies to the website plans offered by Premier Media Services and our brand Launch Smart Sites, including Smart Website, Ecommerce Website, and Business Lead System. It explains when you are charged, how to cancel, and when refunds are available. It works together with your service agreement and our Terms of Use. If your signed service agreement says something different, the agreement controls.

2. Free Previews and Audits

Free website audits, previews, and consultations are provided at no charge and with no obligation. You are not billed anything until you choose a plan and complete checkout or sign a service agreement.

3. How You Are Billed

• One-time setup fee: charged once at checkout, to cover building and configuring your website or system.
• Monthly plan fee: your first monthly payment is not charged until your website or system launches. After that it is charged each month on your billing date and renews automatically until you cancel.
• Usage-based charges: where a plan includes phone, text, email, or AI features, usage beyond what the plan covers is billed separately based on actual use, as described on the plan page.

4. Initial Service Term

New Smart Website subscriptions at the $49 founding rate and new Business Lead System subscriptions have an initial 3-month minimum, beginning when your website or system launches, not when you pay the setup fee. After the initial minimum, service continues month-to-month. Cancellation requested during the minimum term takes effect at its end; service and monthly billing continue through that term. Afterward, cancellation takes effect at the end of your current billing period. Ecommerce Website has no minimum service term and may be cancelled at the end of the current billing period. Existing clients retain the service term agreed at purchase; the new three-month minimum is not imposed retroactively.

5. How to Cancel

To cancel, contact us through our Contact page or call (321) 492-0439 and tell us which plan you want to cancel. Please give us notice before your next billing date. We will confirm your cancellation and effective end date in writing. If you are within an initial minimum term, cancellation takes effect at the end of that term and service and monthly billing continue until then. Otherwise, cancellation takes effect at the close of your current billing period. At the effective end date, services such as hosting, managed support, and any premium tools included with the plan stop.

6. Refunds and 30-Day Limited Guarantee

• 30-day limited monthly-fee guarantee: If you are not satisfied with your website or system, email support@launchsmartsites.com within 30 days of delivery to request a refund of the first monthly service fee actually paid for that website or system. This limited guarantee applies to Smart Website, Ecommerce Website, and Business Lead System. Monthly billing begins at launch; no monthly-fee refund is due if no monthly fee has been paid.
• Setup fees: Setup fees are non-refundable once work begins, except where your website or system was not delivered within a reasonable time through no fault of your own, or where required by law.
• Other fees and exclusions: The 30-day guarantee does not cover setup fees, usage-based charges for phone, text, email or AI services already used, or third-party fees. Outside this limited guarantee, monthly fees are non-refundable for a billing period that has begun, and no partial-month refunds are provided.
• Cancellation: A refund request does not itself cancel your service or waive remaining charges under an agreed minimum term. To cancel, follow the cancellation procedure and effective dates stated in this policy and your service agreement.
• Billing errors: if you were charged twice, charged the wrong amount, or charged after a cancellation we confirmed, we will correct it and refund the amount in question.

7. Our Service Commitment

If something about your website or service is not working as described in your plan, tell us and give us a reasonable chance to fix it. We will work with you in good faith to resolve the problem.

8. Payment Disputes

If you have a question about a charge, please contact us first so we can resolve it quickly. Refunds that are approved are returned to the original payment method, and your bank may take several business days to show them.

9. Contact Us

Questions about this policy? Reach us through our Contact page or call (321) 492-0439.

Last updated: October 17, 2026